Renaissance Birmingham Ross Bridge Golf Resort & Spa

My company hosts regular meetings at this hotel, but it was my first time to attend—and wow, was I impressed! The space and location are beautiful. We didn’t play golf, but the course looks incredible and picturesque. We had a catered lunch, and it was excellent. Also, hands down the best coffee I’ve ever had in a meeting. The staff was friendly and attentive, and everything ran smoothly from start to finish. Well done, Ross Bridge—can’t wait to come back!

It seems they figured out every way possible to ruin what was supposed to be the trip of a lifetime. I was super excited to visit Birmingham for the first time to cheer on a friend's son who was racing at Barber Motorsports Park. I knew the resort was a bit of a drive from the park, but I thought with all of the amenities: the golf, the pool, and the spa, it would be a great source of rest and relaxation for me and my companion. With my status and all the upgrades I've accumulated from booking well in advance, I thought I could really "do it up" for a few days. First Impressions Firstly, while the exterior of the building is quite lovely, the interior is clearly remodeled, but not renovated. You can restore an old building to look old and beautiful, or you can make minor tweaks to remodel. This property appears to be the latter. If you like "old-world charm," as they say in realty, this is for you. The golf course is stunning. The pool is interesting, but no one was serving food or drinks or passing out towels. I never made it to the spa for reasons I'll share later, but I don't imagine it's an updated space. Poor Service Not only was I not given any type of upgrade, but the service in general was poor. The only exception was one housekeeper. I don't know her name, but she had short hair and blue eye shadow. She was spectacular, and I tipped her well. However, my other housekeeping experiences were poor. On Sunday, September 8, we arrived back at the hotel at approximately 2 p.m. to see that our room had not been cleaned. We decided to rest and have them come later rather than wait. I asked the front desk what the latest time someone could come was, and they told me 6 p.m. At two minutes to six, I was still getting ready and asked Andrea if she could give me five minutes while I put some clothes on, and she said no. We let her in, and I moved around her as I apologized for not being ready. She didn't speak to me and had a very nasty attitude. She wouldn't even acknowledge that I was talking to her. Another housekeeper came in, and I said, "I'm not sure what's going on here, but I'm feeling really badly right now, and I don't know why." Andrea didn't say anything, and the other lady just seemed confused and left. Eventually, Andrea walked out with the room incomplete. She didn't say, "Thank you, I'm turning it over to [name]," or "Have a great evening, it's a pleasure to be of service." She just walked out. A few minutes later, another housekeeper with blue eye shadow came in. I think her name began with a "B." She was an absolute delight. She went over Andrea's work (and fixed it) and thoroughly cleaned and straightened the room and the bathroom. She greeted me in a friendly manner and told me to have a wonderful evening. That's what I expected. Andrea was out of line and has no business interacting with guests. Checkout Disappointment The next day, when I decided to do an all-day R&R at the resort, Cornesia at the front desk took great plea

I had a bit of an issue during my stay, but I must say the front desk team handled it with patience and professionalism from beginning to end. Even in moments of stress, they kept a positive attitude, smiling through the ups and downs. It really made a difference in my experience. I’m very impressed with how they managed the situation and stayed composed throughout. Excellent service that deserves recognition! The hotel is a true vibe